Redwood Capital Bank Privacy Disclosure

 

YOUR PRIVACY IS IMPORTANT TO US

Redwood Capital Bank recognizes your right to privacy. We also recognize you have the right to expect your personal financial information to remain private and secure. Therefore, we have established a comprehensive policy of protecting confidential information regarding your consumer account and transactions. This disclosure with exception of sole proprietors does not apply to business accounts.

In this Privacy Policy disclosure and statement, the terms “we,” “our,” and “us,” refer to the Bank. The terms “you,” or “yours,” refer to you, our customer. The phrase “non-public personal information” means personal information about you which is not available to the general public such as your driver’s license number, social security number, income, age, marital status, assets and debts, in some instances your address and telephone number, e-mail address, internet service provider, or web browser.

 

INFORMATION WE COLLECT ABOUT YOU AND WHEN WE COLLECT IT

We need to collect information about you to identify and communicate with you, to provide you with products and services you have requested, to help us respond to your questions, and to inform you about other financial services that may be of interest to you. We collect the following types of information about you from the following sources:

• Information from you on your applications or other forms, such as information regarding income and assets;

• Information about your transactions with us, our affiliates, or others, such as account balance, loan payment history or ATM, debit or credit card usage;

• Information we receive from consumer reporting agencies, such as credit history and credit worthiness;

• Information we receive from marketing analysis companies for marketing purposes, such as economic and demographic data.

INFORMATION WE DISCLOSE

We do not disclose or share information about you or our former customers with nonaffiliated third parties, except as permitted or required by law. We will not share your account numbers or access codes with third party businesses for the purpose of marketing their products or services to you.

 

NONAFFILIATED THIRD PARTIES TO WHOM WE MAY

DISCLOSE INFORMATION

We may also disclose information about you when it is necessary to administer, or enforce transactions that you have requested or authorized, when servicing or processing a financial product, or to maintain or service your accounts with us, or as otherwise described below:

• To financial service providers (for example, check printing companies);

• To data service providers;

• To comply with a regulatory, government agency, court order, law or regulation under which the information is requested;

• To an account verification service.

As stated previously, from time to time, we contract with outside vendors and other business providers to perform specific services for, or provide specific products to us. When it is necessary to provide confidential personal information of our customers to these vendors or providers, we expect that these businesses will honor and safeguard any information regarding our customers.

We select vendors or providers that will adhere to the same standards and procedures we do. We will not share customer information with anyone who does not agree to keep your information confidential.

 

USING OUR ELECTRONIC MEDIUM

Our customers and other individuals visiting our web sites are important to us. Some parts of our web sites may use a ‘cookie’ which is a file placed on your computer hard drive that allows the Bank’s web server to log the pages you use in the Bank’s web site and to determine if you have visited the site before. The cookie captures no personal identifying information.

 

CONFIDENTIALITY AND SECURITY OF

CUSTOMER INFORMATION

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products and services. We maintain physical, electronic, and procedural safeguards that comply with Federal standards to guard your nonpublic personal information.

 

ACCURACY OF INFORMATION

We also ask you to closely review your account and loan statements for accuracy. Contact us immediately if you have any reason to believe that your personal information is incorrect. Please write to us at:

Redwood Capital Bank

PO Box 1401

Eureka , Ca 95502

E-mail: customerservice@redwoodcapitalbank.com

 

We will investigate the problem and, if appropriate, update your records.

 

AVAILABILITY AND CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy is available upon request at our main branch or through our web site. In addition, you will receive a copy of our Privacy Policy whenever you open a deposit or loan account with us or obtain a banking service as a customer. You will also receive a copy of our Privacy Policy at least annually if you have any open accounts with us.